Step (1) - Visit Warranty Claim Website

 A. Login to www.solutionnavigator.com with your account user name and password.

 B. Click on “Applications”.

 C. Go to the “Warranty” in the drop down menu.

 D. Choose “Warranty Navigator”.

 E. Look for “Warranty Claim Entry”.

Step (2) - Enter Unit Information

 A. Enter Serial Number and/or extended warranty contract number of the unit that the part belongs to Serial numbers are 4 letters and 6 numbers (example LLLL######) or a letter,      number, letter and 7 numbers (example L#L#######).

 B. Enter date the part failed.

 C. Enter your Nate Certification number*

    If you are participating in the Nate incentive program, enter your Nate Certification number. If you are not participating in this program do not enter any information.

 D. Click "Continue" Button.

 E. Enter Consumer’s information

   Must be that of the Homeowner/End User and Equipment Location.

Step (3) - Enter Parts Information

 A. Enter reference number*

    This can be anything you want to use to reference back your original paper work (work order number, service ticket number, York invoice number, customer’s last name etc).

 B. Click "Continue" Button

 C. Scroll down until you see the “Add Parts Section”

 D. Enter New & Failed part numbers

    All parts begin with S1-.

 E.  Verify invoice number field is filled in correctly.

 D. Enter your 7-digit York invoice number in the box to the right

    Do not add the -00/-01 suffix with your invoice number.

Step (4) - Submit Claim

 A. Click "Add" Button

 B. Print a copy of your claim for your records

 C. Click "Continue" Button

 D. Amount Requested Screen – please verify amount

 E. Click "Submit Claim" Button